Privacy Policy
Personal information
Tam Coc Garden values your personal data and is committed to maintaining its confidentiality. We exclusively collect the information (including name, address, contact number, and email address) for the following purposes:
- Making reservations
- Communication of customer service and special offers/ promotion
- Legal compliance
- Sharing of personal data
We may share your personal data with third parties in order to perform services on our behalf. All such third parties will be under obligation to maintain confidentiality and security of the personal data and to only use the personal data for the purposes expressly specified by us. We may also share your personal data with law enforcement or government agencies for security and customs purposes. We reserve the right to disclose your personal data to defend the resort against liability or in any judicial process or as otherwise required for complying with the law.
Retention
Tam Coc Garden will retain your personal data only for as long as it is necessary to serve its purpose, or as required by the Vietnamese law.
Security
Tam Coc Garden acknowledges the importance of your personal data and has taken protective measures to ensure its privacy from unauthorized access and misuse of personal data.
Should you need to modify or correct your personal details, please contact us at:
Tam Coc Garden Resort
Address: Hai Nham Hamlet, Ninh Hai Commune, Hoa Lu District, Ninh Binh Province, Viet Nam.
Email: contact@tamcocgarden.com
Telephone: +84 (0) 966 032 555 – +84 (0) 378 253 555
Term and Conditions
The terms and conditions described below are an integral part of any booking contract concluded orally or in writing, including emails between an individual or an entity (commonly referred to as “the customer”) and Tam Coc Garden (referred to as “the resort”). These terms are governed by Vietnamese law, and the Courts of Vietnam have exclusive jurisdiction concerning them. The conclusion of the contract between the customer and the resort, whether written or oral, implies that the customer has read, understood, and accepted the following terms and conditions.
Hotel room rates
The displayed rates on the website are indicative only (inclusive of VAT and service charges) and are subject to change at any time with or without notice. All rates include breakfast, free use, and access to the swimming pool, bicycle, and wifi throughout the property.
Capacity
Tam Coc Garden room is designed to maximize comfort and relaxation for the experience, therefore, we kindly ask the customer to adhere to the following room capability:
- The maximum occupancy per room is 3 adults OR 2 adults and 2 children under 12 years old.
- The maximum capacity for 1 single bed is 01 adult or 01 child.
Additional fee may applied for extra arrangement of the room. Please visit our Q&A section for further information.
Reservation and payment
The reservation is guaranteed when Tam Coc Garden receives a deposit between 30% and 50% of the total payment from the customer. The remaining balance is to be due at least 7 days prior to the date of arrival.
In the event of a reservation within 7 days prior to the arrival date, the customer is asked to complete the entire amount as soon as the reservation has been confirmed.
All the payments are required to follow the payment date unless otherwise agreed. The payment can be made via bank transfer or bank card through a terminal or secure online payment system.
All bank charges shall be paid by the customer.
Cancellation
Cancellation from the customer:
In all cases except those classified as natural disasters, the following penalties will apply to the customer:
- Between 14 and 8 days prior to the estimated arrival date stated in the booking confirmation: 50% of the total payment.
- Within 7 days of the estimated arrival date stated in the booking confirmation: 100% of the total payment.
* This policy does not apply to promotional prices and in peak season.
Cancellation from the hotel:
The hotel reserved the right to cancel any reservation in the following cases:
- If the remaining balance is not paid within 7 days of the estimated arrival date, the reservation will be canceled and the deposit will not be refunded.
- In the event of force majeure such, as a natural disaster or an unexpected situation that threatens the customer’s life and health, the resort is liable to reimburse the full amount paid by the customer.
Modifications
Tam Coc Garden reserves the right to modify general booking conditions at any time without prior notice. The modifications will not affect bookings that have been made prior to the change.
Governing law and jurisdiction
Vietnamese law governs the relationship between the customer and the resort, and the Courts of Vietnam have exclusive jurisdiction in relation to them.